02 4317 4000
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Suite 9-10/15 Forresters Beach Road, Forresters Beach, 2260
Practice Policies at
Forresters Beach Medical
At Forresters Beach Medical, we are committed to providing efficient, high quality healthcare while ensuring that our practice runs smoothly for all patients. Below are our key policies regarding appointments, billing, privacy, test results and communication.
Cancellation Policy
To minimise wait times and ensure all patients receive the care they need, we ask that you cancel or reschedule appointments with sufficient notice. Missed appointments without adequate notice prevent us from offering that time to another patient in need.
For Existing Patients:
✔ Appointments must be cancelled or rescheduled at least 3 hours in advance.
✔ Failure to do so will result in a $50.00 late cancellation/no-show fee, payable before booking future appointments.
✔ Patients with two late cancellations or no-shows within 12 months must prepay $50.00 for all future bookings, which will be credited toward their consultation fee.
✔ Patients with three no-shows within 12 months may be discharged from the practice, including any guarantor responsible for their account.
For New Patients:
✔ A $50.00 booking deposit is required for all new patients when scheduling their first appointment. This will be credited towards the initial consultation fee.
✔ If the appointment is not cancelled or rescheduled at least 3 hours in advance, the deposit will be non-refundable.
✔ A second missed appointment without notice will result in denial of future appointments at our practice.
We appreciate your cooperation in following this policy, as it helps us provide timely care for all patients.
Bulk Billing Policy
We offer Bulk Billing for:
✔ Children under 16 years old with a valid Medicare card.
✔ 16-18-year-olds attending secondary school (must present a student card).
✔ Pension & Health Care Card holders.
New patients are required to pay a booking fee and their first appointment fee upfront.
Payment Information
✔ We accept Mastercard and Visa via EFTPOS.
✔ Some credit & debit card transactions may incur a surcharge.
✔ We do not accept American Express or Diners Club cards.
✔ Payments are sent directly to Medicare for overnight processing.
Privacy & Confidentiality
Your personal health information is strictly confidential. We are committed to protecting your privacy and handling your information in accordance with Australian privacy laws.
For more details, please ask reception for a copy of our Privacy Policy or view it here
Test Results
We encourage patients to book a follow up appointment with their regular GP to discuss test results. If your doctor needs to discuss any findings, our team will contact you via SMS or phone to arrange an appointment.
Please ensure your contact details are up to date so we can reach you when necessary.
Recalls & Reminders
We use an electronic recall and reminder system to help you stay on top of your health. From time to time, you may receive notifications for routine health checks, screening tests and vaccinations.
We also participate in the state reminder program. If you prefer not to receive reminders, please inform your GP.
Communication Policy
To ensure minimal disruption to consultations, calls will generally not be transferred directly to doctors. If you need to contact your doctor, please leave your name, contact details and a brief message with reception. A receptionist, nurse or doctor will return your call as soon as possible. Please note: We cannot respond to clinical requests or appointment queries via email, please call 02 4317 4000
National Relay Service
The National Relay Service (NRS) provides phone solutions for individuals who are deaf, hard of hearing or have a speech impairment. This Australian Government initiative helps ensure clear communication for making appointments and staying connected.
For assistance, click here
Interpreter Services
If you require an interpreter, you can access the Translating and Interpreting Service (TIS National) for assistance.
Call TIS National at 131 450 for support before your appointment.
Feedback
If you’d like to share your thoughts, you can:
✔ Speak directly with your doctor during your visit
✔ Email us at manager@fbmedical.com.au
✔ Leave a comment in our feedback box, located in the waiting room
Complaints
If you have concerns about a health service provided to you, a family member, or someone in your care, you can submit a complaint through various channels. To assist us in addressing your concerns effectively, please provide as much detail as possible.
If you would like to speak with a staff member about lodging a complaint, please call 02 4317 4000 during our business hours: Monday to Friday, 7:30 AM – 5:00 PM.
Before submitting a complaint, we encourage you to first speak directly with your healthcare provider. In many cases, this is the quickest and most effective way to resolve any concerns. However, if you are unsatisfied with their response or feel uncomfortable discussing the matter with them, please reach out to us for further assistance.